Client
A globally recognized client, located in the USA, is a listed company on a public stock exchange. This multinational company creates products in three domains like Pharmaceuticals, MedTech, and Consumer Health. It has clients from many countries. Their teams work with different cultures and regions, bringing a sense of cultural diversity to the company. They also bring together science and tech to benefit people with better-quality health solutions.
Problem Statement
The client depended on manual management of distributor routing and mapping via emails, and this made the work slow and difficult to track. What could have saved a lot of time was having a single system to see distributor availability, compliance requirements, or approval status. This could have saved time spent on searching through long email threads and decision-making. It reduced operational efficiency and led to inconsistent approvals. The lack of visibility increased the risk of missing market-specific compliance needs and created confusion among stakeholders.
Our Strategy
Our main strategy was to help the client get rid of manual work that consumed a significant amount of time by incorporating a centralized platform to digitize the distributor onboarding and mapping process. We also wanted to help the client store data and documents in an organized way, automate their usage, and reporting. In doing all this, our core aim was to increase operational efficiency and visibility by curbing manual errors and inconsistent compliant approvals.
Our Solution
A centralized Power Platform app was set up to digitize the distributor onboarding and mapping process. It brought all actions into one system with role-based access, dynamic approvals, and automated notifications. Using SharePoint to store data and documents in an organized way and Power Automate to manage approvals, escalations, and audit trails, this solution proved beneficial to the client. Why, because users were able to track every request with the help of dashboards in real time, and the admins were able to easily configure workflows with the change in business needs. This solution significantly improved efficiency, increased visibility, reduced manual errors, and ensured consistent and compliant approvals.
Business Outcome
- Quick Approvals: As the workflows were digitized, they sped up approval cycles and reduced administrative delays.
- High Visibility: Accountability was increased with the real-time status tracking. Stakeholder coordination improved, too.
- Stronger Compliance: Built-in audit trails ensured accurate and proper compliance onboarding processes.
- Higher Efficiency: Simplified onboarding and mapping increased operational productivity across distributor management.